Cancellation & Refund Policy
Thank you for choosing Ruveka Store ("Ruveka", "we", "our", or "us"). This Cancellation & Refund Policy outlines the terms governing subscriptions, cancellations, and refund eligibility for all digital software-as-a-service (SaaS) plans offered on ruveka-store.web.app.
Ruveka Store is an IT Software & Cloud SaaS platform operated by Vidyascore Technologies. We do not sell or ship physical products, apparel, or clothing. We provide immediate, non-tangible, and irrevocable digital access to software tools, cloud hosting infrastructure, and real-time telemetry analytics. Therefore, all software subscription charges (including ₹10 Starter Booster, ₹99 Creator Plan, ₹199 Pro Creator, and ₹499 Elite Studio) are strictly non-refundable once payment is completed and digital service access is provisioned.
1. Digital Service Nature & Instant Fulfillment
Upon successful payment processing via our authorized payment gateway partners (such as Razorpay), your creator account is immediately provisioned with:
- Active micro-storefront hosting quota (e.g. 5 storefronts for 7-Day Trial / ₹10 Booster, 25 storefronts for ₹99 Creator, 55 storefronts for ₹199 Pro, and Unlimited for ₹499 Elite Studio).
- Unlimited product curation per storefront.
- 1-click DM automation template generators.
- Server-side live atomic view and click telemetry tracking.
- High-speed CDN routing across India and global nodes.
Because these cloud resources and digital tools are deployed instantly and cannot be returned, we do not offer refunds, prorated credits, or fee reversals for any subscription period once paid.
2. Subscription Cancellation Policy
You have complete freedom to cancel your subscription at any time:
- How to Cancel: You may cancel the renewal of your subscription directly from your Creator Dashboard settings, or by emailing our billing support team at contact.vidyascore@gmail.com with your registered email and account UID.
- Effect of Cancellation: When you cancel your subscription, your account will remain active with full access to your existing storefronts and builder tools until the end of your current prepaid billing cycle.
- No Future Charges: Once cancelled, you will not be billed for any subsequent billing periods.
3. Technical Billing Errors & Double Deductions (Exceptions)
A full refund will be processed exclusively under the following rare circumstances:
- Double Deduction: If your bank account or card was debited more than once for the same subscription transaction due to a network timeout or payment gateway error.
- Deduction Without Account Provisioning: If payment was debited from your bank account, but our system failed to provision your subscription within 24 hours due to an unrecoverable server failure.
Refund Processing Timeline: In the event of a verified double deduction, the duplicate amount will be refunded directly back to your original payment method (Bank account / UPI / Credit or Debit Card) within 5 to 7 business days, in full compliance with Reserve Bank of India (RBI) payment gateway directives.
4. Dispute Prevention & Fair Usage
Before subscribing, creators are strongly encouraged to explore our live interactive preview, review template designs, and verify our supported multi-merchant whitelist (Amazon, Meesho, Flipkart, Myntra, Ajio). If you experience any technical questions regarding storefront setup, our dedicated creator support team is available to assist you.
5. Contacting Billing Support
For any billing inquiries, payment confirmation receipts, or cancellation assistance, please contact us:
- Email: contact.vidyascore@gmail.com
- Platform: Ruveka Store (Vidyascore Technologies)
- Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
- Standard Turnaround Time: 24 to 48 hours