Shipping & Delivery Policy
Ruveka Store (operated by Vidyascore Technologies) is a cloud-based Software-as-a-Service (SaaS) tool for digital creators and marketing agencies.
Zero Physical Goods / Clothing Notice: We do NOT sell, produce, inventory, or ship clothing, garments, apparel, or physical consumer goods. All purchases on Ruveka Store represent digital software subscription licenses and cloud server access fees. Delivery is 100% electronic and instantaneous upon payment.
1. Mode of Delivery (Electronic & Instantaneous)
All services provided on Ruveka Store (ruveka-store.web.app) are digital IT software services. Fulfillment occurs 100% online via our secure cloud servers:
- Delivery Mechanism: Direct web application access via browser (no physical media, CD, or hardware shipment required).
- Delivery Destination: Directly to the creator's authenticated dashboard associated with their registered account email address.
- Electronic Invoices: Payment confirmation and tax receipts are dispatched electronically to your registered email address immediately following payment completion via Razorpay.
2. Delivery Timeline (Immediate Online Provisioning)
Upon successful payment verification by our payment gateway partner (Razorpay):
- Turnaround Time: Immediate (0 to 60 seconds).
- Your software subscription tier (₹10 Starter Booster, ₹99 Creator Plan, ₹199 Pro Creator, or ₹499 Elite Studio) updates automatically within the backend database.
- Micro-storefront creation quotas, EngageDM automation generators, and analytics telemetry are unlocked instantly without manual approval delay.
3. Third-Party E-Commerce Disclaimer
Ruveka Store enables creators to curate and display affiliate referral links to third-party e-commerce platforms (such as Amazon India, Flipkart, Meesho, Myntra, and Ajio).
When followers click an affiliate recommendation on a creator's micro-storefront:
- Followers are securely redirected to the official merchant's website to complete any product transactions.
- Physical shipping, order tracking, returns, and delivery of products purchased by followers are handled exclusively by that respective third-party merchant (e.g. Amazon, Meesho, Flipkart).
- Ruveka Store does not sell, package, dispatch, or transport physical goods. We are purely an IT software application.
4. Delivery Issues & Service Downtime
If your account status fails to update immediately following a confirmed bank debit, or if you experience difficulty accessing your creator dashboard:
- Please verify your Internet connection and refresh your browser session.
- Ensure you are logged into the same email address used during payment.
- If service remains unprovisioned after 15 minutes, please reach out to our support desk with your payment ID / bank transaction reference.
5. Support & Inquiries
For any service fulfillment or digital access questions, please contact our support desk:
- Email: contact.vidyascore@gmail.com
- Platform: Ruveka Store (Vidyascore Technologies)
- Operational Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST